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Emily Plummer

people first tech customer service
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Man successfully recalling an email in an office with a laptop
How to Recall an Email in Outlook
Sent an email by mistake in Outlook? Learn how to recall it before it's opened....
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Man looking through outlook add-ins using laptop
The 15 Best Microsoft Outlook Add-ins You Didn't Know You Needed
Discover the 15 best Microsoft Outlook add-ins to help you boost productivity,...
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man using digital id on smartphone
8 Countries With The Most Innovative Digital ID Systems
From Estonia's pioneering e-Residency to India's expansive Aadhaar program,...
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Article
4 Min

Placing People At The Heart Of Technology Customer Service

Companies need more than just forward-thinking products to thrive in today's competitive landscape. They need excellent customer service.

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Financial adviser helping his clients with their mortgage
Feature
5 Min

Why Financial Services Must Up Its Game With Digital Comms

In Financial Services, I am increasingly frustrated by the slow pace of change when it comes to digitising customer...

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