How We Communicate With You

Your privacy matters. Here's how we manage our communication with our customers.

The security of your data is important to us. We do not share your contact details with third parties, and you will not receive unsolicited email communications.

Communication Categories

We have three main email communication categories.

Service Announcements

From time to time, we will contact you with important information regarding your account.

This may include but is not limited to registration, account management, service updates, faults, and changes to your licence or our policies.

This is our legal obligation and opting out of such emails is not possible.

Monthly Newsletter

Our regular newsletter contains news and information relating to digital identity, cybersecurity, and compliance and other content we feel may be of benefit to you.

You can unsubscribe from our newsletter at any time with the link at the bottom of each email.

Updates And Offers

You can choose to receive regular updates including social media content, company news, and offers relevant to your engagement with us.

You can opt out from these at any time with the unsubscribe link at the bottom of each email.

Other Communications

When it is in your interest, we may use other communications to contact you, such as one-to-one email and live calls.

In these instances, we always follow the guidance provided by the Information Commissioner’s Office (ICO).