The 'Domains' tab within 'Company Settings' allows you to specify which domains your users can use to send secure emails. This feature helps you control access by preventing users from linking private email addresses and sending secure communications from them, ensuring that all secure emails originate from approved company domains.
Upon accessing the Domains tab, you will be presented with a screen displaying a list of any currently added domains, along with the status of the feature (either enabled or disabled).
To add a new domain, simply click the ‘Add Domain’ button:
Enter your domain, we've used our example as below, and click the ‘Add’ button to commit your changes:
Tip: Select the ‘Add another’ checkbox if you have more than one domain to add. Note that the general format of an email address is ‘local-part@domain’ and that only the domain element e.g. ‘beyenc.com’ is required.
A success message is displayed to confirm that your requested domain has been added successfully:
After you’ve added your domain(s) click on ‘Enforce on secure send’ to turn it on – the button slides to the left and shows ‘ON’. If you would like to switch it off again, click on the same button to turn it off (so that ‘OFF’ is shown):
If ‘Enforce on secure send' is turned on, the 'Users' tab screen will show a message highlighting anyone with an email address that isn’t in your domain list, like the TestAdvisor example below and the option available to 'Delete User', if required:
Sometimes this shows against an address which is in your list of secure send domains (like the example above for user 'bex@beyenc.com'). This means the user has another email address linked to their account. Click on ‘View Profile’ and then the ‘Email addresses’ tab for more details. This shows all the email addresses linked to the account, highlighting any which don’t match your secure send domains, like the Gmail example below, and gives an option to remove them.
When secure send is enabled, invitations to new users will be blocked if the domain part of their email address is not in the domain list.