Using The Outlook Add-in
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      3. Using The Outlook Add-in

      Where Do I Find the Log Files?

      The Outlook add-in keeps an activity log which can be useful to our Support Team when resolving issues.

       

      If you're asked for a copy, use the following steps to find them:

       

      Select the Mailock menu option in Outlook: 

       

      where-do-i-find-the-log-files-mailock-newux-2b

       

      Click on the 'About Mailock' button in the ribbon: 

       

       

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      From the 'Mailock - About' window, click on the 'Open log folder' button: 

       

       

      where-do-i-find-the-log-files-open-newux-2b

       

      This opens a File Explorer window containing the logs (one per day). Find the one(s) requested and add them to the support ticket. 

       

      where-do-i-find-the-log-files-files-newux-2b

       

      The log files don't contain any secure messages but if you have any concerns the file can be viewed by double-clicking on it.