How to remove a user

If a member of staff leaves the business and you've saved an unencrypted copy of all necessary messages they've sent/received, please follow the steps below to delete their Mailock account.

 

To start with, navigate to the Company Admin portal, the portal can be found here

You can log in using the same credentials you created during your Mailock registration. Please note that only users with company owner or company administrator privileges have access to the portal.

 

After logging in, click on the 'Users' tab located in the left-hand panel to view a complete list of all users associated with your company:

Select 'Delete User' next to the user you need to remove:

Select 'Delete' and your user will be deleted: