How to turn on two-factor authentication (2FA)

Switching on 2FA

You can enable 2FA directly from your account profile screen, which you can get to here

Select '2FA' from the menu on the left side of the screen, then click on 'Setup 2FA' to continue:

You will be taken to the 'Set up 2FA' page:

Set up 2FA 

1. First, you'll need to download a two-factor authenticator app. You can use any authenticator app of your choice.

Here are links to helpful guides for setting up the Microsoft and Google Authenticator apps, should you choose to use either of them:

Microsoft Authenticator

Google Authenticator

The above guides run through the end to end process including the next few steps in detail.

2. Next, open your authenticator app and scan the QR code displayed on your 'Set up 2FA' screen to link your account.

3. Finally, enter the code generated by your authenticator app into the 'Set up 2FA' screen and click on 'Test' to verify the setup.

You will then be presented with a screen that displays your recovery codes.

Save a copy of these codes and store them somewhere safe. If you lose access to your authenticator app, you can use your single use recovery codes to sign in to your account.

Please note, without these codes you may lose access to your account.

On returning to the initial '2FA' screen you'll see your device has been added

 

If you've turned on 2FA already and would like some help signing in, click here

If you need to change your authentication device listed or would like some assistance switching off 2FA, click here