Before accessing your secure message, you must correctly answer a security question set by the sender.
The answer could be something personal to you or shared securely over the phone or through a text message. This ensures that only you, and not any unauthorized individuals who may have intercepted your email, can access and read your message.
Enter your answer and click on 'Submit':
If you're unsure of the answer, get in touch with the sender.
If the answer is incorrect you'll see a message, like the one below:
If the answer is correct you'll be through to your email:
If you would like to reply securely to the sender click on the ‘Reply’ button. For more details click here.