If you’ve received a secure message, clicked on ‘Read my message’ and are taken to a screen like the one below then you'll need to check your mobile for a text message with a 6 digit code:
Take note of the 4-character reference included in the message (see above), as it corresponds to the text message you received (see below). This reference helps identify which specific message the code is associated with.
The message on your phone will look similar to this:
Take note of the 6-digit code, then return to the previous screen and enter the code:
Click on ‘Submit’ and you will be taken to your message:
If you would like to reply securely to the sender click on the ‘Reply’ button, either at the top or bottom right of the screen. More details can be found here.
If you haven’t received a code, there could be a delay with your mobile service provider or perhaps the sender entered an incorrect number. Look in the original email you received for the sender’s details and get in touch with them to check.