As a holder of a Pro licence using the Outlook add-in, you can take advantage of Mailock's audit feature. This functionality enables you to monitor the status of all secure emails you send, including when they are opened and how often the recipient encounters issues with authentication challenges.
How do I access the audit?
To track a specific email, go to your 'Sent Items' folder in Outlook and open the desired message. In the top left corner of the window, you will see the Mailock button indicating the email's security status: it will display 'Email was secure' along with a green tick if the message was sent securely.
If it was not sent securely, the button will appear grey.
To view the audit details, simply select the ‘Show access details’ option.
A box will pop up showing the message access details:
You will be able to view the recipient's email address, along with the date and time the email was sent, and whether it has been opened. Additionally, you can see the method used to secure the message and any failed attempts to complete the authentication challenges. For a detailed overview of which attachments have been accessed, simply click on 'Details'.
This is also where you can manage whether you want to revoke or return access to the secure email that you have sent. To learn more about this, you can read our guide on how and why to revoke an email.
In addition to the audit capabilities, you will also receive a notification email when your recipient opens your email, or when a message is revoked due to the recipient failing the security challenge. Example below:
