When you send a secure message using Mailock there are several different ways the recipient will read it, depending on:
- options you choose when you’re sending the message
- whether they have signed up for an account with us
- whether they are part of your trusted community
- if they are using our website or our Mailock add-in for Outlook
Let’s start by looking at your send options.
When you send a message using Mailock a check is made to see if the recipient is part of your trusted community. If they’re not you will be asked to set a challenge question. Depending on if you’re sending via our secure website, or using our Outlook add-in you’ll see:
Website
Outlook add-in
To secure your message, you can either choose to include a challenge question and answer or, if you hold a Pro licence, you can opt for Mailock to send an authentication code via text message.
Tip: Even if a recipient is part of your trusted community, you can still add a challenge if you want to ‘dial up’ the level of security on a message. When sending a message, you will be informed that adding a challenge is optional, but you have the choice to include one if you wish.
Once sent, your recipients will receive an email telling them they've been sent a secure message:
When your recipient clicks on 'Read my message,' they will either be guided through an email verification process if they don't have an account, or prompted to sign in if they do.
From there, the steps they take differ depending on what method you chose to secure your email: