The Outlook add-in keeps an activity log which can be useful to our Support Team when resolving issues.
If you're asked for a copy, use the following steps to find them:
Select the Mailock menu option in Outlook:
Click on the 'About Mailock' button in the ribbon:
From the 'Mailock - About' window, click on the 'Open log folder' button:
This opens a File Explorer window containing the logs (one per day). Find the one(s) requested and add them to the support ticket:
The log files don't contain any secure messages but if you have any concerns the file can be viewed by double-clicking on it.