Secure Email User Report 2021: How Are Customers Using Mailock?

Mailock doesn’t just offer security; it also provides a host of other benefits felt across the business. It's not surprising that 8/10 users would recommend Mailock to people they know.

Why This Report?

A secure outbound email solution is software that protects the sensitive data sent in your emails.

It makes sure that private information held within message contents and any attached documents is defended from cyber threats and human error.

Mailock is a secure email solution offering users end-to-end encryption with authentication challenges to guard against cyber threat human error.

Mailock is used by regulated businesses (a majority in UK financial services) and their clients to keep private documentation and correspondence safe, whether in transit or in your mailbox.

In this report, we will explore the results from a recent survey of our customers, gaining insight into how businesses use Mailock, and identifying areas within your business that could benefit from secure email.

Our Survey Says...

Here are some quick takeaways from our recent user survey:

How Do People Use Mailock?

• 61% use Mailock to protect proposal and policy documents.
• 50% use Mailock to keep banking and financial details safe.
• 45% use Mailock to secure anti-money laundering documents.

What Are the Benefits of Mailock?

• 53% noted increased efficiency of communication.
• 40% recognised a positive environmental impact.
• 37% experienced a reduction in print and post costs.

What Do Our Users' Customers Think of Mailock?

• 82% say Mailock makes them feel protected from human error.
• 70% say when using Mailock, "clients relay excellent feedback".
• 93% say clients report no critical feedback when communicating.

What Are The Favourite Features?

We asked our users about their primary reasons for choosing Mailock. The top two reasons were:

1. Security

You would expect the main benefit of using a secure email solution to be heightened security for the business, and you’re not wrong.

When we asked our surveyed users, we discovered that:

43% said that their favourite aspect of Mailock was the security provided to both them and their clients, with 7/10 clients relaying excellent or good feedback, and 93% with zero issues.

82% agreed that Mailock made them feel protected from human error.

2. Ease-of-Use

When it comes to new products, 70% of senior executives would sacrifice functionality for ease of use. This affects multiple aspects of a business, such as user adoption and productivity.

Fortunately, our customers rate ease of use as one of Mailock’s top qualities, describing the process of setting up and using the software as straightforward for both them and their clients.

Types of Documents Sent Securely

We asked Mailock customers about the documents commonly used within their industries and which of them they frequently protect when sending to clients.

What Types of Documents Are Included in "Other"?

• Account passwords
• Tax advice and returns
• Account information
• Provider illustrations
• Suitability reports
• Investment reviews
• Payslips and P45s
• ID (e.g., passport)
• Mortgage offers

Industry Highlight: Financial Services

The Financial Services industry is undergoing massive digital changes, with companies seeking to replace legacy software and offer customers safer and more convenient services.

Updating their communication offering is a large part of this, and email security should be the first step.

We asked our financial services users what documents they protect.

• 45% regularly protect anti-money laundering documents.
• 61% regularly protect proposal and policy documents.
• 42% regularly protect investment valuations.
• 50% regularly protect banking details.

Features Usage: Are Customers Getting The Most Out Of Mailock?

We wanted to know what features our customers are using to make sure they're getting the most out of our system. We found that:

• 92% take advantage of the Mailock Outlook Add-in.
• 24% of users have added their logo to secure emails.
• 10% of customers have created bespoke lists of ‘nudge words’ to ensure they secure particular types of sensitive information.

Business Impact

Mailock doesn’t just offer security; it also provides a host of other benefits felt across the business. It's not surprising that 8/10 users would recommend Mailock to people they know. We found that:

• 53% said efficiency of communication has increased.
• 40% said they recognise a positive environmental impact.
• 37% said there has been a reduction in print and post costs.
• 11% said they have achieved accelerated operational processes.

⬇️ Download the report in PDF format

References:

Why is Ease of Use the Most Important Aspect of a CRM?, AllClients, 2021

Reviewed By:

Sabrina McClune, 19.06.24

Sam Kendall, 19.06.24