Features > ID&V

What is ID&V?

Authenticate identity by email using a proof of ID document (coming soon!)

Identity document verification will be available with our Mailock Enterprise plan.

It enables businesses to verify email recipients' identity by checking their passport or driving licence and a utility bill.

How does it work?

A successful ID document verification check enables the correct recipient of a secure email to access their message and download any attachments.

The check also provides senders with a certified ID&V (identity and verification) statement for their records.

This can be used for remediation, claims, or to help meet industry regulations on maintaining auditable communication records.

Here's how it works:

1️⃣ The recipient gets a secure email notification in their inbox prompting them to verify their identity to gain access.

2️⃣ They follow the instructions to capture their passport (or driver's licence and utility bill) using their mobile device's camera.

3️⃣ A selfie or 'liveness' test is completed to match the recipient's face to their document using biometric identifiers.

4️⃣ Subject to a matching ID, the recipient can access their email message and the sender receives a certified ID&V statement.

An ID&V statement can serve as proof of receipt for the sender’s records, reducing liability and mitigating legal risk.

In high-value KYC (know-your-customer) processes, verifying identity early can reduce delays caused by waiting for customers to submit documents.