Use Case: Email Compliance

Ensure email
data compliance

Secure email communications are crucial for compliance with regulatory guidance. Fulfil your obligations to protect sensitive data.

Head of compliance looking at colleagues and smiling in office

Meet your obligations

Regulations concerning sensitive customer communications are stricter than ever, and non-compliance can be costly. Whether delivering information from a staffed contact centre or an automated system, meeting these obligations is crucial.

Contact centre operatives using mailock secure email on desktop computers in corporate office

ICO GDPR / FCA COBS

Encrypt data

The Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) require businesses to encrypt sensitive data transferred digitally. The ICO can levy fines of up to £17m for non-compliance (or 4% of turnover).

Man answering an authentication challenge using mobile device

FCA MIFID II / ICO GDPR

Authenticate recipients

Proof-of-delivery is required by the FCA for certain types of document (e.g., KIDs). The General Data Protection Regulation (GDPR) also steers businesses to use authentication and prevent unauthorised access.

ICO GDPR / FCA MIFID II

Record delivery

Retaining records is vital for compliance with ICO guidance. The FCA mandates that regulated businesses record all communications and retain proof-of-delivery to the right person for investment documentation.

IT staff revoking a secure email at night

ICO General Guidance

Revoke access

By law, a data breach must be reported to the ICO within 72 hours. As the ICO notes, having recourse to revoke a sensitive email sent to the wrong person can contain the breach before it reaches the threshold for reporting.

A customer on their laptop typing an email

FCA Consumer Duty

Support customers

Are you encouraging customers to send their information into your business unsecured? The FCA's Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.

Financial leaders meeting in an office board room

FCA SM&CR

Take responsibility

The FCA's guidance for senior managers (SM&CR) states that they will be held responsible if a breach occurs and they didn't take reasonable steps to prevent it. Individual fines have already been levied up to £321,000.

Deliver confidential
information securely

We've designed Mailock secure email to help companies fulfil their compliance obligations and engage their customers. Deliver sensitive information digitally and securely, without compromising the customer experience.

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