Use Case: Portal Enhancement
Deliver portal documents by email (securely)
Nobody wants to be forced to ‘log in online’ to get their information. Drive engagement by delivering documents from your portal to email inboxes, securely.
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Cater to customers'
channel of choice
Customer portals can boost efficiency and client retention when the information they hold is worth logging in for. However, this isn’t always the case. With Mailock, you can deliver information using your customers’ preferred channel, email, for prompt delivery and multi-channel engagement.
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Portal usage
Despite most people having access to at least one portal, regular engagement with them is low. The average consumer has over 119 online accounts, and your portal is one of many fighting for attention.
A password, a problem
20% of people have to reset logins weekly - we're all tired of friction. Putting content behind a login when it could be delivered in more accessible ways can generate frustration and reduce response rates.
Remember email?!
The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. 60% of respondents to our consumer survey said they would prefer to receive email communications.
Deliver documents where they will get picked up
Securely deliver information by email, using identity checks to reach the right people. Drive higher engagement for documents and static information, and signpost customers to your portal for more interactive functions.
Encrypt
Challenge
Monitor
Brand
Engage
Fully compliant
Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.
High response rates
Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.
Managed service
Use our managed cloud service or host the Mailock software on-site with our support.
A secure thread
to your business
Share the power to email securely
It’s not enough to protect information one way. Mailock makes it easy for customers to securely reply to your emails.
Kim
Clarissa
James
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Research
Logins Gone Wild: The State Of Consumer Overwhelm
We surveyed UK adults to bring the state of digital overwhelm into focus. Our research revealed significant links between 'account fatigue' and hesitancy to use digital services. In this landscape, how can businesses drive customer engagement?
Article
Why Financial Services Must Up Its Game With Digital Comms
Having worked in and around financial services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.
Case study
Securing Client Communications At Thanks Wealth Planning
As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.
Questions?
Talk to us
Book a demo with our team to see Mailock in action and get your questions answered.