Mailock® Automated

Deliver secure

email at scale

Transform customer communications

Send sensitive information by email at high volume. Engage customers and cut delivery costs while upholding the highest standards of security and compliance.

IT manager looking at computer with automated email encryption
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Aegon Logo
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Inbox delivery for

sensitive information

Our Mailock Automated plan enables you to batch, secure, and deliver sensitive emails and attachments to a large customer base.

  • Drive high response rates
  • Cut postal and carbon costs
  • Protect data with advanced security
Receiving a Mailock automated secure email as a customer

Automated sending

Step-by-step

1. Delivery

Route your sensitive communications through Mailock, providing any necessary details to authenticate recipients.

Mailock automated bulk delivery engine

2. Authentication

If a recipient authentication challenge is set, your customers will need to pass it to unlock their messages.

A Mailock automated message secured using SMS authentication

3. Response

Replying is easy - recipients can use Mailock for desktop or web to keep sensitive contents secure.

The Mailock web reply interface
Mailock automated bulk delivery engine
A Mailock automated message secured using SMS authentication
The Mailock web reply interface

Security

Ensure security

& compliance

Data security is paramount when handling sensitive customer information. Encrypting messages and attachments and verifying recipient identity can ensure your emails reach the right people securely.

Consultant discussing sustainability research

Efficiency

Transform analogue

delivery processes

Recorded postal delivery is not only carbon-intensive, it’s becoming increasingly costly. Our research with consultancy Project Rome found that secure email delivery can save companies up to 95% vs traditional mail.

Project Rome logo

Leader thinking about postal savings
95%

Lower costs

We found that for enterprise financial services companies with high outputs, secure email can generate 95% savings on print, pack, and post.

80%

Carbon savings

Taking into account the full lifecycle of paper production and delivery, secure email can help businesses to reduce their carbon impact by over 80%.

270 tonnes of carbon

Results to be proud of

By applying the findings to our existing base, we were able to show our client, Aegon, that it has saved 270 tonnes of CO2 since joining our service in 2019.

Engagement

Cater to customers’

channel of choice

The research shows consumers tend to prefer email over post and document portals when receiving information from businesses. Deliver sensitive information where your customers are most likely to engage with it.

Send automated secure email
Happy recipients:

Quick and helpful

Very quick and helpful service. Easy to understand and efficient. Thanks!

Jenny profile photo
Jenny

Not too complicated

Not complicated for me at all, so must be very easy for younger generations!

Chris profile photo
Chris

My data is safe

Good to know my data is safe! Easy to use once you get started.

Sylvia profile photo
Sylvia

Data security

Comply with regulatory guidance

Protect data in line with regulatory guidance (FCA/ICO).

Encrypt personal information (GDPR)

The Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) require businesses to encrypt sensitive data transferred digitally. The ICO can levy fines of up to £17m for non-compliance (or 4% of turnover).

Record proof-of-delivery (MIFID II)

All businesses should record digital communications and retain proof-of-delivery to align with ICO guidance. Proof-of-receipt is also required by the FCA for certain types of document (e.g., KIDs).

Protect customers (Consumer Duty)

Are you encouraging customers to send their information into your business unsecured? The FCA's Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.

Already an Enterprise user?

See how easy it is to upgrade to Automated.

Testimonial

We've saved 270
tonnes of CO2!

This dramatic reduction in the need to print and post important paperwork is one of the key ways companies can make carbon savings in their day-to-day operations.

 Ronnie Taylor  CDO, Aegon
CEO and team meeting to discuss bottom line savings potential from automated secure email

Features

No more post. 
Digitise and deliver.

Secure and accelerate customer email communications using email encryption and multi-factor recipient authentication.

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Encrypt

Deliver emails and attachments with robust end-to-end AES-256 encryption.

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Challenge

Authenticate recipients using email verification, SMS code, question-and-answer, or Unipass ID.

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Analyse

Tap into our API for timestamped BI/MI analytics (e.g., delivery, access, revoke).

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Engage

Recipients can read messages, download attachments, and reply easily and securely.

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Audit

Record timestamped audit trails for all message activity including sends, opens, and revoke calls.
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Revoke

Revoke sent secure emails from user/admin level audit trails or using the Mailock API.

Download the Mailock
Automated Data Sheet

Deployment

Deploy your way

Our automated secure email delivery solution is designed to integrate with any setup.

Mailock customer solutions architect helping client to deploy Mailock
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Managed service

Use our managed cloud appliance or host the service in your own infrastructure.

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Storage location

Store your encrypted data in our default EU location or on your dedicated server.

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White-labelling

Customise Mailock's recipient journeys to offer a fully branded experience.

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Multi-branding

Support multiple, separate brands - ideal for businesses with diverse offerings or clients.

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Multi-tenancy

Choose between single or multi-tenant plans to suit your budget and usage volume.

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Encryption triggers

Trigger the encryption process using rules, x-headers, or keywords.

250K+
Users
2.1K+
Companies
1.6M+
Recipients
Leader thinking about postal savings

Use Case

Cut delivery costs

Rising costs and inefficiencies make recorded post a cost you could do without. Reduce the outlay with digital recorded delivery®.

Relationships director thinking about customer experience

Use Case

Boost engagement

Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to customers' inboxes.

Professionals reviewing customer portal system

Use Case

Drive portal usage

Nobody wants to be forced to ‘log in online’ to get their information. Drive portal interactions by delivering documents to email inboxes, securely.

A live Mailock demo with our customer adviser

Questions?

Talk to us

Book a demo with our team to see Mailock in action and get your questions answered.

Case studies

  Hear from our users

1 min read
Woman Typing On Laptop And Smiling in Office With Colleagues.jpg
FinServ
28 10 21

Why Mailock And Paragon Were Chosen By HSBC Security Services

HSBC Security Services selects Beyond Encryption’s (BE) market leading email security system as a key part of a large-scale transformation programme.

2 min read
How The Right Mortgage Keeps Email Data Safe With Mailock
FinServ
03 11 21

How The Right Mortgage Keeps Email Data Safe With Mailock

The Right Mortgage’s forward-thinking approach to data protection using Mailock email encryption frees them from communications risk.

2 min read
How Aegon Saved an Estimated 270 Tonnes of CO2 Using Unipass Mailock
FinServ
08 04 22

How Aegon Saved An Estimated 270 Tonnes Of CO2 Using Mailock

Aegon, a leading provider of life insurance, pensions and asset management, saved an estimated 270 tonnes of Co2 using Mailock.

Questions?

FAQs, answered

What is Mailock Automated?

Mailock Automated is a solution for delivering secure emails at scale. It allows businesses to send sensitive customer communications automatically, ensuring data protection and regulatory compliance while maximising efficiency.

How does Mailock Automated secure emails?

Mailock Automated uses end-to-end AES-256 encryption to secure emails and attachments. It routes sensitive document outputs through the Mailock system and provides recipient authentication to ensure secure delivery.

What are the benefits for customer engagement?

Mailock Automated enhances customer engagement by delivering statements, policies, and other private data directly to their email inboxes. This method increases digital engagement and ensures customers can respond securely using their existing email addresses.

How can Mailock support our ESG goals?

Switching from print and post to secure email delivery with Mailock Automated significantly reduces costs and carbon emissions. For enterprise financial services companies, it can generate up to 95% savings on print, pack, and post costs, and over 80% reduction in carbon impact.

Can we integrate it with our existing systems?

Yes, Mailock Automated integrates seamlessly with Microsoft 365 and other mail flow logic such as antivirus and signature systems. It also offers API access for advanced analytics, automation, and integration with CRM systems.

How does it help with regulatory compliance?

Mailock Automated helps businesses comply with regulations from the ICO and FCA by ensuring that all digital communications are encrypted and protected. It provides audit trails for all message activities, including sends, opens, and revoke calls, ensuring proof-of-delivery and compliance with data protection guidelines.